TERMS AND CONDITIONS

Mustek’s Huawei Online Store

1. Terms of Website Use

These terms and conditions apply to the Huawei Online Store website https://huaweistore.co.za (the “Website”) operated and maintained by Mustek Limited (“Mustek”, “we”, “us” and “our”), duly appointed by Huawei Technologies Co.,Ltd. (“Huawei”) as an authorised reseller of Huawei products in the Republic of South Africa (“Territory”). These terms and conditions (and our Policies referred to herein) govern the ordering, sale and delivery of Products and the use of the Website and are binding and enforceable against each person that accesses or uses this Website (“you”, “your” or “the user”).

This Website allows you to shop online for a limited range of goods sold by Mustek which are manufactured by Huawei including, amongst others, mobile phones, tablets, routers and wearables (“Products”).

By accessing and using this Website, you acknowledge that you accept these terms and conditions. In the event that you do not understand or accept any of the terms herein, you should discontinue your use of this Website or make contact with Mustek on shophuawei@mustek.co.za or contact Huawei on their device helpline on : 086 086 11   (“Queries Hotline”).

To the extent permissible by law, Mustek reserves the right to alter these terms and conditions at any time without providing notice. You are responsible for regularly checking for any changes to these terms and conditions. Your continued use of this Website after any such changes are made shall be deemed as your acceptance of said changes and your acknowledgement that you are bound by said changes.

N.B. You must not use this Website if you:

a)     do not agree to these terms and conditions or any Policies forming part hereof; or

b)     do not understand these terms and conditions,

 as your continued use of this Website shall be deemed as your acceptance and understanding of the Terms of the Website and all other Policies associated with this Website.

2. Website Information and Explanation

These terms and conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

These terms and conditions contain provisions that appear in similar text and style to this clause and which -

  1. may limit the risk or liability of Mustek or its partners; and/or
  2. may create risk or liability for the user; and/or
  3. may compel the user to indemnify Mustek or its partners; and/or
  4. serves as an acknowledgement, by the user, of a fact.

Your attention is drawn to these terms and conditions (and our Policies referred to herein)  because they are important and should be carefully considered before proceeding to use this Website.

Nothing in these terms and conditions are intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Mustek and its partners.

This Website is hosted in the Territory. Although this Website can be accessed from anywhere in the World, the availability of the functions, products, and services discussed, mentioned, supplied, offered and provided through or on this Website is exclusive to the Territory.

Any and all extra-territorial sales will be of no force and effect and any monies that have transferred pursuant to an extra-territorial sale will be refunded to the purchaser in accordance with the Returns and Refund Policy.

3. Website Content

All texts, images, music, videos, animations, trademarks, patterns, charts, visual interfaces and code (hereinafter referred to as “Content”), including but not limited to the ideas, design, structure, expression, and display of the aforementioned Content, are legally owned, controlled, or legitimately authorized or licenced to Mustek.

The Website Content is the property of Mustek, its advertisers and/or sponsors and/or is licensed to Mustek. You will not acquire any right, title or interest in or to the Website or the Content displayed thereon. Unless otherwise stated in these Terms of Website Use, you shall not use the Content on this Website for any commercial purpose in any way without Mustek or its licensor’s prior written consent.

Where any of the Content has been licensed to Mustek or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such licensor’s or such third party terms and conditions.

You can download information presented on this Website with regard to Huawei's products and services, provided that:

1.      the said information is used solely for personal purposes and not for commercial purposes;

2.      no alterations of any kind are made to such information;

3.      no further statements and warranties shall be made regarding the said information or documents containing the said information; and

4.      no statements and/or notifications indicating Huawei's or Mustek’s ownership of and other legal rights and interests regarding said information shall be removed, in part or in full.

4. Usage Standards

By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these terms and conditions and to be liable and responsible for you and all your obligations under these terms and conditions.

This Website and its Content cannot be used illegally or for any purpose prohibited in these terms of usage, nor can they be used to infringe on the legal rights and interests of other persons or organizations.

You shall not use any form of device, program, or algorithm, including spiders, robots, deep-links, and page-scrapes, or any identical or similar manual program, to access, obtain, copy, or monitor any part of this Website or its Content. Additionally, you shall not visit, obtain, or copy any materials, documents, or information on this Website by any method not provided by this Website.

You shall not attempt to illegally access, decode, or use any other illegal methods to gain unauthorized access to this Website, its Content, or its services. You shall not trace, reverse lookup, decrypt, or decode any customer information on this Website, including but not limited any and all user personal information or order information of users other than yourself.

You shall not violate any of the security mechanisms or authentication measures utilized by or linked to this Website. You shall not probe, scan, or otherwise test for any network weaknesses of this Website or those linked to it, nor launch any form of attack against it.

You agree not to use any device, software, or program to interfere or attempt to interfere with the regular operation of this Website or any transactions performed on this Website, or to interfere or attempt to interfere with the use of this Website by others. You shall not undertake any actions that store unreasonable or disproportionate amounts of data on this Website's infrastructure, system, or network, or on systems or networks that are linked to this Website.

5. Account, Password and Security

You may need to register or log in to access certain functions or services on this Website. During the registration process your attention will be drawn to these terms and conditions. By registering on the Website, you are acknowledging that you have read, understand ad agree to be bound by these terms and conditions.

You agree and warrant that your username and password shall:

  1. be used for personal use only;
  2. not be disclosed by you to any third party;  and
  3. be entered correctly on the login page whenever ordering from the Website, failing which you will be denied access to the Website.

You accept full responsibility for protecting the confidentiality of your account information, including your username and password. You accept full responsibility for any and all actions that occur on or against your account in the event that you fail to maintain the security and confidentiality of said information. You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these terms and conditions.

If you find that your account has irregularities or abnormalities, including but not limited to the password being changed or the account being logged in to or used by unauthorized persons, you should notify Mustek immediately on the Queries Hotline. If your failure to maintain the confidentiality of your account information leads to your account being used by others, causing personal damage or loss to yourself or others, Mustek or Huawei will not assume responsibility for such damage and/or losses.

6. Privacy

This Website is subject to Mustek’s Privacy Policy, the details of which can be viewed by selecting "Privacy Policy" in the bar at the bottom of web pages on this Website. The Privacy Policy is incorporated by reference (which means that it forms part of these terms and conditions).

It should be noted that the network link and data transmitted between yourself and this Website are neither completely safe nor confidential, and it is possible that information and data you send to this Website could be intercepted by others. Mustek is unable to guarantee the security and confidentiality of the network link and data transmitted between yourself and this Website.

7. Product Purchases and Availability

Only once you have registered as a user on the Website, may you place orders for Products, which orders Mustek may at any time accept or reject in its sole discretion.

Acceptance of any order by Mustek will be signified by delivering the Products to you.

Please note that a binding agreement of sale will only arise upon acceptance by Mustek of your order as signified by delivery of the Product.

If Mustek rejects or cancels your order, Mustek will refund any amount already paid by you to Mustek.

Prior to delivery or your collection of the Products, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Products, you may return the Products only in accordance with the Returns and Refunds Policy.

Mustek does not guarantee the availability of the Products. Furthermore, the prices of Products may change at any time without notice to you.

While Mustek shall use its best efforts to accurately reflect the Products description, availability, purchase price and delivery charges of Products, should there be any errors of whatsoever nature on the Website, Mustek shall not be liable for any loss, claim or expense relating to a sale of any Product based on such error. 

8.         Returns and Refund

Please refer to the "Returns and Refund Policy" in the bar at the bottom of web pages on this Website. The Returns and Refund Policy deals with refunds, replacements, repairs and cancellations related to purchases made on the Website.  The Returns and Refund Policy is incorporated by reference (which means that it forms part of these terms and conditions).

9. Terms of Payment

Please refer to the "Terms of Payment Policy in the bar at the bottom of web pages on this Website. The Terms of Payment are incorporated by reference (which means that it forms part of these terms and conditions).

10. Delivery

Please refer to the "Delivery Policy" in the bar at the bottom of web pages on this Website. The Delivery Policy is incorporated by reference (which means that it forms part of these terms and conditions).

11. Reservation of Rights

Mustek reserves the right to perform the following actions at any time without giving notice:

1.     suspend or terminate operation of, or access to, all or part of this Website at any time, irrespective of the reason;

2.     amend or alter all or part of the Content of this Website as well as any applicable policies, terms, or clauses; and/or

3.     suspend operation of all or part of the Website for the purposes of maintenance, alteration of errors, or other such changes at regular or irregular intervals.

12. Disclaimer

THE USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK AND YOU ASSUME FULL RESPONSIBILITY FOR ANY RISK OR LOSS RESULTING FROM USE OF THE WEBSITE OR RELIANCE ON ANY INFORMATION ON THE WEBSITE.

MUSTEK DOES NOT GUARANTEE THE AVAILABILITY, CONTINUITY, AND ACCESSIBILITY OF THIS WEBSITE, ITS CONTENT, OR ITS SERVICES. THIS WEBSITE AND ITS CONTENT ARE PROVIDED ON AN 'AS IS' BASIS. YOU, AS THE USER, BEAR ALL RESPONSIBILITIES FOR USAGE OF THIS WEBSITE AND ANY WEBSITE LINKED TO IT. SHOULD YOU FEEL DISSATISFIED WITH ALL OR ANY PART OF THIS WEBSITE, YOUR ONLY COURSE OF REMEDIAL ACTION IS TO STOP USING ALL OR PART OF THIS WEBSITE, AS LIMITATION OF REMEDIES CONSTITUTES PART OF YOUR AGREEMENT WITH MUSTEK WITH REGARD TO USAGE OF THIS WEBSITE.

INFORMATION PUBLISHED ON THIS WEBSITE REGARDING TYPES OF PRODUCTS AND SERVICES AVAILABLE, INCLUDING BUT NOT LIMITED TO PRODUCT FUNCTIONS, CONFIGURATIONS, PARAMETERS, TECHNICAL STANDARDS, AND SERVICE CONTENT, MAY DIFFER BASED ON COUNTRY OR REGION. THE FUNCTIONS, CONFIGURATIONS, PARAMETERS, AND TECHNICAL STANDARDS OF ANY GIVEN PRODUCT MAY BE ADJUSTED AT DIFFERENT STAGES OF THAT PRODUCT'S LIFE CYCLE, AND IT MAY TAKE SOME TIME FOR MUSTEK TO UPDATE THE CORRESPONDING INFORMATION. THEREFORE, THERE MAY BE SOME VARIATIONS BETWEEN THE PRODUCT AND SERVICE INFORMATION YOU SEE ON THIS WEBSITE AND THE ACTUAL PRODUCT YOU PURCHASE OR PRODUCTS FOR SALE IN YOUR MARKET.

ALL DRAWINGS, DESCRIPTIVE MATTER, SPECIFICATIONS, DESCRIPTIONS OR ILLUSTRATIONS REFLECTED ON THE WEBSITE ARE DISPLAYED FOR THE SOLE PURPOSE OF GIVING YOU AN APPROXIMATE IDEA OF THE PRODUCTS DESCRIBED IN THEM AND MUSTEK CANNOT BE HELD RESPONSIBLE FOR ANY LOSS INCLUDING CONSEQUENTIAL LOSS DUE TO DISCREPANCIES THEREIN.

MUSTEK SHALL TAKE ALL REASONABLE EFFORTS TO ACCURATELY REFLECT THE DESCRIPTION, AVAILABILITY, PURCHASE PRICE AND DELIVERY CHARGES OF PRODUCTS ON THE WEBSITE. HOWEVER, SHOULD THERE BE ANY ERRORS OF WHATSOEVER NATURE ON THE WEBSITE (WHICH ARE NOT DUE TO OUR GROSS NEGLIGENCE), MUSTEK OR ITS PARTNERS SHALL NOT BE LIABLE FOR ANY LOSS, CLAIM OR EXPENSE RELATING TO A TRANSACTION BASED ON ANY ERROR, SAVE – IN THE CASE OF ANY INCORRECT PURCHASE PRICE – TO THE EXTENT OF REFUNDING YOU FOR ANY AMOUNT ALREADY PAID, OR OTHERWISE AS SET OUT IN THE RETURNS AND CANCELLATION POLICY. 

MUSTEK DOES NOT WARRANT OR GUARANTEE THE CORRECTNESS, ACCURACY, COMPLETENESS, OR RELIABILITY OF THE CONTENT OF THIS WEBSITE.

13. Limitation of Liability

Except where forbidden by South African Law, under all circumstances, Mustek and its partners will accept no responsibility for all indirect, consequential, incidental, collateral loss or damages that may be suffered or incurred from usage of this Website, including but not limited to profit loss, even if Mustek or its partners are already aware of the potential risks or loss.

If your use of this Website results in any form of damage or loss, Mustek’s total aggregate liability for such loss or damage shall not exceed R10 000 (Ten Thousand Rand) for all claims of whatsoever nature and howsoever arising.

14. Indemnity

In the event of any third-party claim, brought against Mustek or its partners arising from or relating to your usage of this Website, you agree to indemnify and defend and hold Mustek or its associates (including their directors, employees, agents, partners and other licensed persons) harmless against any such claims.

15. Independent Remedies

The clauses in Article 13 "Limitation of Liabilities" and Article 14 "Indemnity" of these terms and conditions take effect independently. The limitations of liability stipulated in Clause 13 and Clause 14 herein shall be applied, irrespective of whether the loss is due to (1) breach of contract, (2) breach of guarantee, (3) errors or infringements, including negligence or misrepresentation, (4) strict liability, (5) or any other reasons

16. Feedback and Complaints

Any feedback you provide on this Website is regarded as non-confidential. Mustek and its partners reserve the right to freely use this information without any limitation.

If you have a complaint about the products or services provided by Mustek or require information regarding our internal complaints-handling process, please get in touch with us via the Queries Hotline or you can contact our call centre on 086 086 1111

If we don’t resolve your complaint within 15 (fifteen) business days of you having notified us of it, you are entitled to approach the Consumer Products and Services Ombud (“CGSO”), to assist in resolving the dispute.

The CGSO’s contact details are: 

Website: http://www.cgso.org.za/

Sharecall: 0860 000 272

Email: complaints@cgso.org.za

 

17. Breach of these Terms and Conditions

You agree that Mustek reserves the rights to terminate your access to this Website and/or block you from visiting this Website in the event that Mustek deems you to have breached any of these terms and conditions.

If Mustek revokes your access to this Website as a result of you having breached these terms and conditions, Mustek assumes no liability towards you or any third-party.

You agree that Mustek can solely decide, without prior notification, to terminate your access to all or part of this Website's functions, for reasons including but not limited to:

1.     in response to the requests of law enforcement agencies or other government institutions;

2.     in response to your own request (If you request the deletion of your personal information, you may be unable to access online shopping functions);

3.     the suspension or major modification of this Website or any of its services;

4.     if Mustek believes that your use of the Website is in contravention of the terms and conditions or the law; and/or

5.     any unforeseeable technical issues.

18. Applicable Laws and Jurisdiction

The establishment, enforcement, and interpretation of these terms and conditions, as well as the resolution of disputes related thereto, shall be subject to the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African Courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these terms and conditions.

Should any dispute arise with regard to the Content or execution of these terms and conditions, both parties should seek resolution thereof through amicable consultation. Should a settlement fail to be reached through consultation, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (South Gauteng Division, Johannesburg) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.

Nothing in this clause 18 or the terms and conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.

19. Notices

For the purposes of the Electronic Communications and Transactions Act 25 of 2002, Mustek’s information is as follows:

Full name:                               Mustek Limited, a company listed on the Johannesburg Securities Exchange, registered in South Africa

Registration number:             1987/070161/06

Main business:                       Distributor of computers and electronics and accessories.

Physical address:                    322,15th Road, Randjespark, Midrand, Gauteng 

Phone number:                      +27 11 314 - 5020

Mustek hereby selects its abovementioned address for the service of all formal notices and legal processes in connection with these terms and conditions. Mustek may change this address from time to time by updating these terms and conditions.

You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving Mustek not less than 5 days’ notice in writing.

Notices must be sent either by hand, telefax or email and must be in English. All notices sent:

  1. by hand will be deemed to have been received on the date of delivery;
  2. by telefax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and
  3. by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.

20. Miscellaneous

These terms and conditions and the Policies (incorporated by reference herein) constitute the entire agreement between yourself and Mustek with regard to your usage of this Website, and they replace any and all prior written or oral agreements between yourself and Mustek with regard to usage of this Website, notwithstanding the terms or conditions of other agreements signed between yourself and Mustek.

Mustek and its partners will not accept any counter-offers with regard to these terms and conditions, and hereby expressly rejects all counter-offers.

If Mustek fails to enforce of these terms and conditions, this should not be deemed as a waiver or indulgence on the part of Mustek of any rights arising from these terms and conditions. No action taken between Mustek and yourself or a third-party should be deemed as an alteration or variation to any of the terms and conditions.

You may not cede, assign or otherwise transfer your rights and obligations in terms of these terms and conditions to any third party without Mustek’s prior written consent.

Mustek reserves the right to amend these terms and conditions form time to time in its discretion without notice, however no purported variation, addition, deletion, or agreed cancellation of the Terms of Website by you will be of any force or effect, unless agreed to by Mustek in writing.

If any part of these terms and conditions is held to be invalid, illegal, unenforceable or void by a court of competent jurisdiction, such provision will be deemed modified to the least degree necessary to remedy such invalidity (as long as such modification does not materially adversely affect either party’s rights or obligations hereunder and the remainder of these terms and conditions will not be impaired or affected thereby, and each other term, provision and part will continue in full force and effect, and will be valid and enforceable to the fullest extent permitted by Law.

 

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PAYMENT POLICY

1.     This Payment Policy of Mustek Limited (hereinafter “Mustek”, “we”, us, our”) governs the method of payment acceptable to us for orders relating to the Products sold on the Website. This Payment Policy is incorporated by reference in the terms and conditions of the Website and should be read in accordance with the definitions and references contained therein.

2.     Should there be any inconsistency between this Payment Policy and the terms and conditions of the Website, this Payment Policy will take preference.

3.     Payment for any Products ordered from us must be made to us by credit card or debit card (collectively “the cards”) only.

4.     At the time of placing the order, the transaction details are presented to the bank and payment is collected immediately. If the bank’s authorisation is not obtained, the order will be cancelled. We may carry out certain fraud checks with the cardholder or the cardholder’s bank, and should we be unable to verify the validity of the transaction the order will be cancelled.

5.     Kindly note that:

5.1.  we do not collect, store or otherwise process your card or banking account details. PayGate  (Pty) Ltd (“PayGate”), our payment service provider, will collect, store and process your card details or banking details for you, and display them to you later on the payment page of the site. More specifically, by selecting to have your card details or banking account details stored, you will be doing the following

5.1.1.    contracting with PayGate who will collect, store and process your credit card details or banking account details for you on its systems in an encrypted format in PayGate’s secure environment (which is why you will be clicking to agree to its standard terms of service that are applicable to you);  and

5.1.2.    agreeing that we may disclose (by means of a link between the site and the systems of PayGate) to PayGate such of your information that we have on record as is necessary to enable PayGate (i) to verify your identity and determine whether you are already a registered PayGate user or not; (ii) to create a profile for you and store your credit card details with reference to that profile; and (iii) to check against your profile and pre-populate your credit card details or banking details on the Website or Paygate’s website portal.

 

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DELIVERY POLICY

1.      This Delivery Policy of Mustek Limited (Registration number: 1987/070161/06) (hereinafter “Mustek”, “we”, us, our”), governs the method of delivery of the Products sold on the Website. This Delivery Policy is incorporated by reference in the terms and conditions of the Website and should be read in accordance with the definitions and references contained therein. 

2.         Should there be any inconsistency between this Delivery Policy and the terms and conditions of the Website, this Delivery Policy will take preference

           Our delivery partner is Globeflight. Globeflight is able to ship to any physical address within South Africa but we cannot ship to Postal Boxes. 

The anticipated time of delivery of any Products sold on the Website shall be indicated at the time that any order is accepted by us. This serves as an indication and may change during the order process and prior to the Product being dispatched from the warehouse. All and any changes to the estimated time of delivery will be able to be tracked on the Globeflight website at http://www.globeflight.co.za/ by using your waybill number provided to you via email, once your order is shipped

The delivery estimates below shall apply. Please note that these estimates are based on stock availability and are subject to the receipt of your payment in our bank account.

 a.     Deliveries in Gauteng shall take between 2-5 working days.

 b.    Deliveries outside of Gauteng shall take between 3-7 working days.

No deliveries will be made on public holidays and during weekends.

Delivery is subject to stock availability at the time with distributors and is dependent on geographical location.

Delivery estimates will commence from the date that full payment for the Products purchased on the Website reflects in the Mustek bank account and not from the date that the order is made on the Website.

Delivery Rates: All orders with a purchase price above R499 qualify for free shipping and no additional courier charges will be added to the order. All orders under a total of R499 will be charged a standard R120 shipping fee. 

We will process your orders as quickly as possible. Orders placed on weekends or holidays are processed the following business day.

Delivery is country wide.

If a Product purchased from us is not delivered within the agreed delivery period, or where no specific period was agreed, within 30 days after having purchased the Product, the Electronic Communications and Transactions Act 25 of 2002 entitles you to cancel such sale on 7 (seven) days’ written notice to us.

Should the Product purchased be unavailable, we shall notify you and issue a full refund within 30 (thirty) days after such notice.

 

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RETURNS AND REFUND POLICY

1.     This Returns and Refund Policy of Mustek Limited (Registration number: 1987/070161/06) (hereinafter “Mustek”, “we”, us, our”) governs the –

1.1.  Cancellation of  your purchases made on the Website;  and

1.2.  Refunds for cancelled transactions,

either prior to or after having received the Product, as well as what your remedies are if the Product you received is defective and the process required therefor.

2.     This Returns and Refund Policy is incorporated by reference in the terms and conditions of the Website and should be read in accordance with the definitions and references contained therein.

3.     Should there be any inconsistency between this Returns and Refund Policy and the terms and conditions of the Website, this Returns and Refund Policy will take preference.

4.     Please note that we conform to the Consumer Protection Act, 68 of 2009 (the “CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (the “ECT”), and except as provided therein, there is no general right of return. If you have a change of mind after purchase and we agree to accept return of your Product, we are entitled to charge you up to a 30% (Thirty per cent) handling fee.

5.     Products which are NOT defective or damaged or which you have found to be unsuitable for the purpose, can be returned to us within 10 (ten) workings days from date of delivery, provided that the Products have not been opened and the packaging is in its original condition and you are able to produce the original invoice as proof of purchase. You are then entitled to cancel the sale of the Products in terms of Section 44 of the ECT Act within 10 (ten) working days after your receipt of the Products and to obtain a full purchase price refund, provided that you are liable for all the direct costs of returning such Product to us.

6.     If a Product purchased by you is not delivered within 30 (thirty) days after having purchased the Product, you are entitled to cancel such purchase on 7 (seven) days’ notice to Mustek.

7.     Should a Product that you’ve ordered be out of stock, we will notify you thereof, whereupon, in the event of a temporary out-of-stock situation, you shall be entitled either to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed. In the event of a permanent out-of-stock situation, you shall be entitled to be fully refunded.

8.     Should an incorrect Product be delivered to you (i.e. it is not the Product which you purchased), please do not remove the Product from its original packaging, open or use the Product in any way. Kindly contact us immediately, so that we can resolve the mistake by arranging to collect such Product from you and deliver the correct Product to you.

9.     Subject to the applicability of the CPA, should a product be faulty due to a proven manufacturing defect*(See Clause 11 below regarding general exclusions), you must notify us immediately. We will arrange for the faulty product to be returned to us for evaluation. If no fault is found, the Product will be returned to you and you will be charged a R300 assessment fee. Should the Product prove to be faulty due to a manufacturing defect and such defect arose during the warranty period applicable to such Product, we will repair the defective Product or alternatively we may offer you a replacement unit. Should such manufacturing defect arise within 6 months from the time you received it and the CPA is applicable, you may request a refund (as an alternative to a repair or replacement Product) less any reasonable charge for the use of the Products during the period while the Products were in your possession. 

10.  *Kindly note that that the following issues/problems will not constitute “manufacturing defects” and will not entitle you to any repair, replacement or refund:

10.1.               Defects arising from normal wear and tear;

10.2.               Defects resulting from any unauthorised alteration or repair of the product;

10.3.               Damaged to the product caused by misuse or abuse;

10.4.               Damage from failure to operate the product in terms of the manufacturer’s instructions;

10.5.               Damage caused by operating the Products with accessories that are not from the manufacturer; and

10.6.               Any/all defects excluded from the manufacturer’s warranty policy.

 

11.  Kindly do NOT accept delivery of any Product that is visibly damaged. Should you accept a Product and thereafter determine that the Product is damaged, kindly report this to us within 24 hours, so that we can assess if the Product damage arose after delivery.

12.  Faults resulting from normal wear and tear, including Products that have been damaged or altered in any way either by you, or anyone that is not our employee or the Product's manufacturer, will not entitle you to any product repair, replacement or refund. 

13.  Under no circumstances will we be held liable for any damage arising from any misuse or abuse of the Products, including any data loss whatsoever from Products returned for exchange or repair.  

14.  Where the Product was repaired, we offer a 3 (three) month warranty on the repairs.

15.  If you want to return a Product you have purchased from Mustek for any reason permitted under this Refund Policy, you must in all instances first notify Mustek thereof to inform us of the reason for your return by completing the “contact form” document appearing on “huaweistore.co.za” and Mustek will arrange the collection of the Product from you

16.  You must ensure that the Product to be collected by the courier is packed so as to comply with the following:

16.1.               the Product is properly protected; and

16.2.               save where being returned due to being Defective, the Product is still in its original packaging, together with all accessories, instructions and documentation (if any), and in perfect condition for the purposes of resale (i.e. the product must not be damaged, scratched or soiled

17.  Mustek is not able to accept the return of any Products which have not gone through the above process. Please treat Products and packaging with reasonable care while in your possession. Nothing herein detracts from any right Mustek may have to hold you liable for any damage you cause to a product (including its packaging) while in your possession

18.  Should you be entitled to a refund for any reason, such refund shall be effected by crediting your original payment method, within 7 business days of such refund being granted .

 

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